TERMS OF TRADE for FILECORP Ltd (“Filecorp”)


  1. These conditions shall apply to all contracts involving supply of goods by Filecorp
  2. No person acting or purporting to act on behalf of Filecorp shall have authority to waive or change these conditions orally, and any waivers or changes have effect only if made in writing and signed on Filecorp’s behalf by an authorised signatory.


  1. The stated prices (whether listed, quoted or tendered) do not include GST or any other taxes, insurance or freight unless otherwise stated.
  2. The prices listed are based upon rates and conditions ruling at the date of supply unless otherwise specified in writing and orders are accepted on the understanding that they are charged at the prices ruling at the time of delivery.


  1. Payment is due in full by the 20th of the month following the date of invoice.
  2. If default is made in payment by the due date Filecorp may (without prejudice to any other rights it has pursuant to these conditions or by law) withdraw any previously agreed discounts or special terms, and also may charge simple interest of 2% per month (plus GST) from 30 days after the date payment became due until the date Filecorp receives payment in full. Payments received after due date will be applied firstly to the portion representing interest and secondly to the portion representing purchase.
  3. “Payment” means the receipt by Filecorp of cleared funds.


The Customer hereby acknowledges that the goods supplied by Filecorp shall remain the property of Filecorp until Filecorp receives payment for same. As from delivery the goods shall be at the Customer’s risk AND the Customer shall retain and preserve such goods in new condition and shall ensure that all serial numbers, identification marks stickers and packaging shall be kept intact with such goods until they have been sold in the normal course of business. Filecorp hereby agrees to allow the Customer to deal, sell or trade with the goods in the normal course of business and for the Customer to retain the sale proceeds of such sale or dealing provided that the Customer adheres to the terms and conditions of this agreement. In the event of the Customer defaulting in any of these terms of this Agreement, then Filecorp shall have the right (without giving notice) to retake possession of the goods supplied to the Customer by Filecorp  and the Customer hereby authorises and allows Filecorp or its representatives, servants, agents, or  employees to enter the premises upon which the goods are housed or stored for the purpose of retaking possession of the same and Filecorp shall not be liable for any costs, losses, damages, expenses or any other monies or losses suffered by the Customer as a result of Filecorp retaking possession of the goods.


The Customer acknowledges that in the terms of the Personal Property Securities Act 1999, the Customer grants a security interest to Filecorp over all goods and proceeds of goods sold and delivered to the Customer by Filecorp now and in the future, and includes all obligations of the Customer to Filecorp.The Customer consents to Filecorp registering a financing statement and will provide further information to facilitate the Registration of any such financing statement. The Customer waives the right to receive a verification statement from Filecorp.


The risk in the goods shall pass to the buyer upon delivery, and the buyer will insure the goods for their full replacement value for the benefit of Filecorp until ownership of the goods has passed to the buyer.


  1. Since methods and conditions of application use are beyond Filecorp’s control, any liability whatsoever which Filecorp may have under any implied or express statutory or other representation, warranty, condition or term made in connection with or applying in respect of the quality, state, condition, fitness or properties of any goods supplied by Filecorp is limited to the replacement of goods on credit or refund of the price paid at the option of Filecorp. In particular, it does not extend to consequential loss and is conditional upon the buyer making a written claim to Filecorp within a reasonable time of delivery and returning to Filecorp a sufficient part of the goods to enable proper examination and testing.
  2. No return of goods will be accepted by Filecorp nor claims recognized unless the packing slip number is quoted. Return of goods will not be accepted unless the return is agreed by Filecorp beforehand, nor if the return is made more than 7 days after the receipt of goods. Damage in transit on returned goods is at buyer’s risk.


  1. The buyer warrants that any design or instruction it requests Filecorp to follow will not cause Filecorp to infringe any patent, registered design, trademark, copyright or any other intellectual or industrial right.
  2. Where Filecorp follows any design or instruction given by the buyer in 8(a), the buyer will indemnify Filecorp against any damages, penalties, costs and expenses for which Filecorp may become liable as a result of following that design or instruction


Filecorp Returns Process
Returns and Refunds must be authorised by Filecorp and are subject to the following conditions:

1. Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery.
2. You must obtain a Return Request form from Filecorp before return.
3. Returns of non-stocked items (personalised orders) that are incorrectly ordered may not be accepted. This will be at the discretion of the sales manager.
4. Proof of purchase must be provided.
5. Returned products may incur freight charges and/or 10% re-stocking fee.
6. Returned products must be of merchantable quality with original packaging unless the issue relates to faulty product or the product is under warranty.

How to organise your return

1. Obtain a Return Request form from our Customer Service team.
Email us at admin@filecorp.co.nz or call us on 0800 276 76 76

Who organises the courier?
If the reason for the return was an error on our part, then we will email you a return courier ticket.
If the reason for the return was an error on you our customer part, then you will need to organise your own courier to return at your risk.

2. Once you have the Return Request form, please print, and enclose inside the box with returning the goods.
3. If we are sending you a courier ticket, attach the ticket to the outside of the package and please print and enclose the Return Request form inside the box with returning the goods.
If you are sending the goods back via your courier, just make sure the Return Request form is enclosed with the goods.
If you are dropping the goods back to us in person, follow the same procedure to obtain the Return Request form and return the goods with a copy of the return request.
4. Once we have received your return, we will assess its condition and if it is acceptable, we will pass the replacement, credit, or refund the purchase for you.